FAQ's
Frequently Asked Question's
1. Do you offer free shipping?
Yes, we offer free shipping across India.
2. How do I place my order?
Browse through our pages, click add to cart to all the products that you like.
Once done you can select view my cart (on top right hand corner)option, then click buy now.
After that fill in the required details, select your mode of payment , pay and you will get an order confirmation msg.
3. How long will my order take to arrive?
• Ready-to-ship items: 2–10 working days, depending on your location.
• Customized pieces: A specific delivery timeline will be shared with you.
• Pre-orders: Up to 150 working days for production, plus shipping time.
4. Do you take Bulk or Wholesale Orders?
YES, we do take bulk or wholesale orders.
For Bulk orders we need minimum quantity of 50 pcs of the same design .
Whereas for Wholesale we need minimum order of 100 pcs , it can be assorted designs or same designs.
For more details contact us on +91 9930562534.
5. Is COD (cash on delivery) option available?
We have COD available for over 26000 zip codes pan India which will be applicable at a small fee.
6. Do you ship Internationally?
For international orders, please contact us at
📧 info@pristynjewels.com or
📞 +91-9930562534.
7. How will I know my order is confirmed?
We will be sending an order confirmation on your provided email id /SMS - WhatsApp .
Soon followed by the tracking details.
8. Can I return or exchange my jewelry?
• Customized jewelry is not returnable.
• Exchanges are allowed for defective or damaged products if reported within 24 hours of delivery.
9. How to place customized order?
Simply email us or chat with us on 📞 +91-9930562534, and discuss the details.
10. What are your delivery charges?
FREE delivery pan India.
11. How do I track my order?
You will be provided with the tracking details once the order is shipped out.
12. Can I return my order to the courier agent?
Please DO NOT return any package to the delivery agent who is dropping the package to you.
If for any reason you need to return -KINDLY GO THROUGH OUT RETURN AND EXCHANGE POLICIES.
13. Can I cancel an order?
If for any reason you need to cancel an order contact us on +91 9930562534.
Provided the order is not shipped out we can cancel the order for you, If its shipped there will be no Cancellations done.
For CUSTOMIZED orders we DO NOT accept cancellation.
14. How do I return my products?
Plz go through our Returns and Exchange Policies.
15. How do I get my refund?
We DO NOT offer refunds for products however we will send you a coupon for the full amount that will be sent to you on your provided contact details.
For full details refer to the Returns and Exchange Policies.
16. How do I care for my jewelry?
• Store in a dry pouch or box.
• Avoid water, perfume, or harsh chemicals.
• Wipe gently with a soft cloth after use.
17. Will I receive marketing emaiIs from you once I register or create an account?
We do not like to spam our customer's emails. We will be sending you marketing e-mails only when absolutely necessary or when we have an OFFER that we know you wouldn't want to miss out on.
18. How do I contact customer support?
📧 info@pristynjewels.com
📞 +91-9930562534