RETURNS | EXCHANGE

RETURNS

We understand the challenges of shopping online, so we provide a 24 hours return policy. You can return your order within 24 hours of delivery and receive a coupon code for the full amount, which can be used to shop any product on our website. This Coupon is Valid for 20 Days.


To request a return, email us at info@pristynjewels.com with the required details.

Eligibility for Return

 Must Have's:
  • Have an UNBOXING VIDEO
  • Be unworn and unused
  • Tags intact
  • Be in original packaging
  • Include receipt or proof of purchase

Valid Reasons for Return

  • The product is damaged.
  • The product received is not what you ordered.
  • The size or fit is not right.
  • You are not satisfied with your purchase.

How to Return

• Email info@pristynjewels.com with:
 • the unboxing video and a picture of the product
• A picture of the receipt
• Reason for return
• We will review your request and confirm eligibility by email or SMS.
• The product must be returned in original packaging, unused, with tags.
 • If these conditions are not met, we reserve the right to reject the return. The product will then be shipped back to you at your cost.


Non-Returnable Items

• Customized products
• Pre-order items
• Gift cards
 • Sale items (unless damaged and reported within 24 hours with video and pictures)

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Exchanges


We do not offer direct exchanges. Once your return is approved, you will receive a coupon code equal to your purchase amount. You can use this coupon to buy any other product on our website.


Costs of Return

Returning a product has no extra cost for you.

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Refunds


We do not offer refunds. Instead, you will receive a coupon code for the amount spent. This will be shared via your preferred mode of communication.

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Contact Us

For any queries about our return policy, write to us at info@pristynjewels.com.

We reserve the right to update our policies as required. Please review them from time to time for changes.